Refund Policy

This refund policy applies to all products available on our official website, including the full series of smart temperature-controlled water cups and smart temperature-controlled baby feeding bottle sets. All order transactions are uniformly settled in USD, and the policy is applicable to all global customers without regional distinction. We adhere to standardized, transparent and customer-friendly refund rules to protect the legitimate rights and interests of every shopper, matching our global free shipping service and standardized order fulfillment system.

We offer a unified 60-day return and refund window for all purchased products. Customers who are not satisfied with their received items may apply for a refund by returning the goods within the valid period. To qualify for a successful refund application, the returned products must be kept in original, unused and undamaged condition, with complete original packaging, accessories and relevant product attachments. All returned goods must comply with our product return standards to pass official verification.

All orders on our platform enjoy global free shipping with no shipping fees or hidden charges borne by customers. Our team will complete order processing and shipment within 1 to 3 working days after payment confirmation, and all parcels will be delivered to global destinations within 6 to 12 days. No expedited delivery service is provided for any order. For eligible returned items, no shipping cost deduction will be applied to the final refund amount in accordance with our free shipping policy.

Once our warehouse receives, inspects and confirms that the returned products meet the refund eligibility requirements, our professional finance team will immediately initiate the internal refund review and settlement process. All verified refunds will be fully processed and issued within 5 to 10 working days. The refund amount will be settled in the unified USD currency consistent with the original order payment amount.

Refund applications will not be approved if the returned products are damaged, worn, used, or lack original packaging and supporting accessories due to improper personal storage and use. Applications submitted beyond the 60-day valid return period will also not be accepted. We reserve the right of final verification for all refund applications to ensure fair and standardized implementation of service rules.

If you have any questions about refund application procedures, eligibility judgment, or refund progress inquiries, please visit our dedicated Contact Us page for professional support. All official contact methods and email addresses are published on the Contact Us page for your consultation and communication.