Customer Service Policy

All orders placed on our website will go through item sorting, pre-shipment inspection and standardized packaging after successful payment verification. Our fulfillment team completes shipment arrangement for all smart temperature-controlled water cups and smart temperature control baby feeding bottle sets within 1 to 3 working days. We adopt identical global delivery standards for all receiving regions without location-based delivery differences, and all shipped parcels are expected to reach designated delivery addresses in 6 to 12 days. Expedited delivery service is not accessible for any products purchased from our platform.

Every product available in our store comes with complimentary worldwide shipping with zero hidden freight or extra handling fees. All checkout transactions are calculated and settled exclusively in US Dollar, and customers only need to cover the listed price of selected items. The free shipping benefit is applicable to all valid orders no matter the destination country or total order value.

We provide a uniform 60-day return service applicable to all purchased drinkware products. Customers who plan to return goods need to retain products in original unused condition together with complete original packaging and matching accessories as initially received. All return submissions must follow our established return specifications to pass internal qualification verification.

After our receiving warehouse completes physical checking and confirms returned goods meet our return eligibility requirements, our finance team will finish audit procedures and arrange formal refund transactions within 5 to 10 working days. All refunds will be issued in US Dollar in line with our unified settlement currency regulation.

Should you have inquiries about orders, product parameters or after-sales related matters, please visit our dedicated Contact Us page for further assistance. All official contact email details are posted solely on the Contact Us page for your easy access.